FAq
 

What countries do you ship to?

 We ship worldwide!

We use Registered An Post (the Irish national postal service) for all deliveries unless otherwise requested. Registered Post National and International receives secure handling, provides a tracking number and needs to be signed for on delivery – please, use an address where you know someone can sign for delivery! Lots of customers use their work address.

Do you charge for delivery?

We do free shipping within Ireland!

It is only €4.99 to ship to the UK and Europe and only €8.99 for the rest of the world! We cover the bulk of the shipping and packaging costs – that’s why our shipping rate is low.

Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

How long will it take to receive my package?

We aim to deliver your chosen items to the place and person specified on your order, in perfect condition and in the shortest time we can achieve. Most orders will be dispatched within 3 working days subject to credit clearance, address verification and availability of items.

Your item will be delivered to you usually within 2-3 working days for Ireland and 4-15 working days worldwide, all depending on the countries postal system once its left Ireland.

What if I want to return my item?

The satisfaction of our customers is of paramount importance to us and we pride ourselves on excellent quality and service. We hope that you will be delighted with your Niamh Daniels purchase, however, if you are not completely satisfied you can return it to us in its original condition, for a refund or exchange within 14 days of dispatch.  Please contact us within 5 days of receiving your purchase and we will provide a returns address.

Refunds are offered minus the shipping cost.

It is the buyers responsibility to ensure that their Niamh Daniels purchase is returned in the same perfect, re-sellable condition in which it was dispatched. This means unworn, undamaged and in original packaging with a copy of the invoice included in the parcel. The cost and responsibility of returning goods lies with the buyer. If the item is not returned in its original condition, the loss in value will be deducted from the refund, at the discretion of Niamh Daniels. Therefore, please ensure you package your return properly to prevent any damage to the items or boxes during transit.

What if my returned order gets lost in the post?

Should your returned item not arrive back with us, you will need Proof of Postage in order for you to make a claim for the missing item. Although we will try our best to help you locate your missing return, we reserve the right not to issue a refund if the returned item does not reach us.

Can I do an exchange?

In the case of an exchange, please remember to state clearly, the item you require. Should the required piece be unavailable and provided the item is in its original unworn condition and returned with the original packaging within 5 days of notifying us, a refund will be issued. We cover postage for the new exchanged item, so you will not be charged extra.

We only send the new item for delivery once we receive the returned product.

Your happiness and satisfaction with your Niamh Daniels product is very important to us and we will always endeavour to sort out any issues as soon as possible.

If you have any other questions, please don’t hesitate to contact us at info@niamhdaniels.com.